When
you’re trying to go online with your business, the
most confusing part comes when you have to decide how to
receive money once your customers have decided to buy.
Merchant accounts, gateways, shopping carts, security
issues, authorization services, third-party
verification, SSL…the list of things to consider is
staggering. This is a brief outline of how you can throw
out your shingle on the Internet and the options you
have for receiving money.
Mail/Fax Orders This is the easiest way to get set up
online. You simply put together a website with your
products (with or without a shopping cart program) –
an online catalogue, if you will – and you accept
orders only by fax or postal mail. Many small businesses
start out this way, but most will eventually upgrade.
This method does not require a merchant account or any
of the trappings of credit card acceptance online. The
down side is that if you don’t accept credit cards,
you are essentially turning away the majority of your
would-be customers.
What you need: All you need to run this method is a
website and something to sell. The shopping cart program
is optional and all orders are emailed, faxed, or postal
mailed to you.
3rd Party Acceptance Site This is the next best thing
to receiving credit cards yourself. For most small
enterprises, this is the best way to get started online.
First you put together your website and shopping cart
program and then tie it all into a third-party credit
card processor (such as PayPal, CCNow, etc.). Some of
them even supply the shopping cart for you! Although
some of these services are somewhat
unprofessional-looking when compared to actually
accepting the cards yourself, they work well and are all
that is needed for most small businesses.
What you need: A website with something to sell and
an account (usually free) at any 3rd party processor. A
shopping cart program may be required as well.
Offline Processing Many already-established
businesses have a merchant account for accepting credit
cards. Most of these, however, are not useable online.
They are considered “CP” or Card Present merchants
(which carry smaller risk than CNP or Card Not Present
transactions – which includes online and mail order)
and therefore are at lower risk. In order to process
cards online with an offline merchant account, you may
be required to change the terms of your account or use a
gateway processor or authorization service as a
go-between from your website to your bank. This
translates to more money per transaction since someone
has to pay the middleman.
To avoid this, some businesses accept the information
online and then receive it and actually process the
credit card offline through their merchant account. From
the customer’s perspective, the order was processed
immediately, but from the merchant’s perspective, the
card is processed by hand when the order is received
(usually via email or fax, depending on how it is set up
on the website). Before using this method, you should
make sure your merchant bank is kosher with it as you
can get into hot water if you break your merchant
agreement.
What you need: A website with product to sell, a
merchant account, a shopping cart which will accept all
of the information and either send it via
encrypted/secure email or by fax. Most likely you’ll
need an experienced web developer or Webmaster to put
this system together for you.
Full Online Order Processing This is the dream of all
webmasters and online merchants: the 24/7 automatic
order processing system, which requires minimal input or
maintenance from the owner. It includes real-time credit
card processing, approval, and acceptance. It’s very
convenient and timesaving. The downside is the extra
money you’ll no doubt pay for this. For many
businesses (especially the mid- and large-sized ones)
this extra money spent is offset by the savings in
man-hours. It is complicated to get all of the required
pieces put together and working properly, but once in
place, it is generally self-propelled and requires
little or no tinkering to keep afloat.
What you need: A website with product to sell, a
merchant account, a shopping cart system, and a gateway
or authorization service to link the cart and the
merchant account. You will need an experienced web
developer and/or Webmaster to put all of these pieces
together in working order.
Glossary Most of these terms are probably new to the
average person on the Internet. This glossary will help
define some of them.
Shopping Cart: software that acts as an interactive
catalogue of merchandise. The user can usually select
multiple items, shipping methods, and even options such
as colors or sizes.
3rd Party Acceptance Site: These go under many
different names, but are usually referred to as payment
processors or third party processors. They include sites
such as PayPal, Billpoint, etc.
Merchant Account: an account with a merchant bank
which allows one or more types of credit card to be
processed and the funds transferred from the credit
account to the merchant’s account with the bank.
Authorization Service or Gateway (API): a
“middle-man” service which acts as a buffer zone or
common interface between the merchant’s
website/shopping cart and the merchant bank which will
actually process the credit card. Most APIs include
credit card authorization and verification as a part of
their service.
Hopefully this little glimpse into the options
commonly available for businesses that wish to go online
to accept payment has proven informative. Good luck!
Keywords: e commerce ecom e-com shopping cart
system