Profile:

Non-Traditional IT Professional with considerable experience in technology and business functions including: load testing, systems support, business analysis, data handling and reporting.

Solid computer operations background involving installation and troubleshooting of PC hardware, operating systems, LAN equipment and numerous software applications.

• Change Management • Content Management • Load & Regression Testing

• Process Improvement • Procedure Development • Requirements Identification

• Research • System Analysis • Technology Evaluation • Technology Support
 

Microsoft Certified Professional (MCP) In Windows 2K

Comp TIA: Network+ Certification

Comp TIA: A+ Certification

Mercury Interactive: LoadRunner

Mercury Interactive: WinRunner

Web Design & Support (DreamWeaver, Microsoft FrontPage, CSS, HTML)

Advanced MS Office Suite (Access, Excel, PowerPoint and Word)

Problem Solving Foundations

Problem Solving for Common Business Challenges

North Park University - B.A. Degree in Business Administration

Assistant Publisher & Internet Marketing - Chicago South Suburban Woman News, 05/06-Present

Business Analyst - Allstate Insurance, Protection Technology Group, South Barrington, IL -0 8/02-05/06

Technology Analyst - Allstate Insurance, Financial Technology Group, Northbrook, IL - 12/98-07/02

Career Note: Details of previous positions at Allstate available on request, and include: Product and Financial Analyst, Project Accountant, Accounting Supervisor, Senior Accountant, and Accountant.

Computer Hardware Management

Highly skilled in installing, configuring and troubleshooting virtually all computer components including: System (mother) boards, memory, CD-ROM’s, video cards, sound cards, CPU’s, network cards, modems, printers, scanners, removable drives and PDA’s.

More than ten (10) years of experience as a freelancer consulting and servicing computers. Author of the following computer Internet site: www.johnzpchut.com.

Key Achievements:

• Was part of an eight-man I/T team that provided training and support to approximately 1500 Allstate employees.  Served as a special tech to company officers and vice presidents, providing non standard solutions.
  
• Saved $150K by conducting in-depth analyses that identified hundreds of off-lease and delinquent PCs that were still on the books; initiated and spearheaded team to locate and return this equipment.
  
• Avoided additional $540K in spending by resolving a screen viewing problem on 1,200 Life agents’ laptops with a simple screen setting change.

Computer Software Management

Tested, configured, and integrated software on desktops used by agents and internal staff. High architectural knowledge of Microsoft Windows (XP, 2000, NT, 98) operating systems. Proficient with Microsoft Access, Excel, Front Page, PowerPoint and Word.

Experienced in developing test scripts for automating GUI/WEB applications using Mercury Interactive test tools.  More than 3 years of experience in LoadRunner components, VuGen, Controller, Agent Process and Analysis and Monitoring.

Key Achievements:

• Saved approximately $87K per hour in lost productivity when system failures occurred; recommended the adaptation, retooling, and implementation of a Visual Basic module used in another area for testing transaction response time.
  
• Revamped content management storage server and website using Microsoft FrontPage, bringing department into SOX reporting compliance.

Systems Administration & Support

Served as the primary contact for all aspects of desktop technology within two different departments, first for a group of 75 users and then for 1,500 staff in Allstate Life division. The position required continual contact with Expense Coordinators, Customers, Help Desk Staff and Vendors.

Also, as a Business Analyst, in charge of a team of 3 that monitored and provided frontline support for two agent policy processing Web applications. Ensured full up-time and quickly resolved service outages. Directed testing and prepared all status reports and documentation.

Key Achievements:

• Analyzed systems and worked with developers and management staff to identify key application metrics; developed tests and results reports which were presented to senior management.
  
• Provided end-user training and ongoing support in network, internet/web and various Microsoft applications (Windows, Access, Excel, Outlook, PowerPoint, Word)